Legal · Draft

Privacy notice

What Local Gate Repairs would collect through this website, what it would be used for, and what still has to be decided before any of it can be relied on.

Section 01

What the quote form collects

The request-an-estimate form on this site asks for a name, a phone number, an email address, a city, a street address, a ZIP code, which service you are asking about, and a free-text message. Those fields are the whole of what is requested — the form has no hidden tracking fields beyond a decoy input used to catch spam bots, which is never read for anything else.

Anything you type into the message box is up to you. Please do not put payment card numbers, government ID numbers or anything else sensitive in it.

Needs confirming

Whether the address and ZIP fields are genuinely needed at first contact, or only once a visit is booked.
Whether calls to the published phone number are recorded or transcribed by any call-tracking service.
Whether enquiries arriving by email, text or social message are handled the same way as form submissions.

Section 02

What it is used for

The intended purpose is narrow: to reply to the enquiry, work out whether the job is one the business can do, quote it, and arrange a visit. That is the reason the form exists.

This draft does not authorise marketing email, SMS campaigns, list rental or selling anyone's details to a third party, because the owner has not said whether any of that happens.

Needs confirming

Whether enquirers are added to any newsletter or SMS list, and if so how they opt in and opt out.
Whether past enquiries are ever used for follow-up marketing rather than only for the job asked about.
Whether details are ever shared with a subcontractor who carries out part of the work.

Section 03

Where the information actually goes today

Stated plainly, because it matters: as this site is currently built, the quote form does not send anything anywhere. Submitting it shows a confirmation on screen and the data stays in the browser. There is no email handler and no CRM connected yet.

That will change when the lead handler is wired up. When it does, this section has to be rewritten to name the email provider, the CRM and anyone else who ends up holding the information — before the form goes live, not after.

Needs confirming

Which email service will deliver leads, and which company will host the mailbox they land in.
Which CRM, spreadsheet or phone-based system the business will keep enquiries in.
Who at the company can see enquiries, and whether any outside bookkeeper, marketer or answering service can.

Section 04

Cookies, analytics and tracking

As built, this website sets no advertising cookies and runs no analytics script. There is no Google Analytics tag, no Meta pixel and no third-party session recorder in the code.

It does use your browser's session storage — a small area cleared when you close the tab — to remember that you dismissed the pop-up offer, the reviews badge or the floating call button, so they do not reappear on every page. Nothing in that storage identifies you and none of it leaves your device.

One part of the site does reach out to another company: the coverage map is an embedded Google map. Loading it means your browser contacts Google, which will see the request the same way it would if you opened a map yourself.

Needs confirming

Whether analytics, conversion tracking or an advertising pixel will be added before launch — each one changes this section and may require a consent banner.
Whether the hosting provider keeps server access logs, and for how long.
Whether to keep the embedded Google map, or replace it with a static image so no third party is contacted.

Section 05

How long anything is kept

This draft deliberately does not state a retention period. Writing down a number that nobody intends to honour is worse than admitting the number has not been set.

A small service business normally keeps quotes and job records for as long as the work could still be queried, and for as long as tax and accounting rules require. Those periods should be set by the owner with an accountant, then written here.

Needs confirming

How long unsuccessful enquiries are kept before deletion.
How long records of completed jobs are kept, and what the accountant requires for tax purposes.
Who actually performs the deletion, and how often.

Section 06

Seeing, correcting or deleting your information

Anyone who has contacted the business can ask what is held about them, ask for it to be corrected, or ask for it to be deleted. Use the contact details at the foot of this page.

This draft does not promise a response deadline or set out an appeals process, because those are commitments only the owner can make. Florida's Digital Bill of Rights and, for anyone contacting from outside the US, laws such as the UK and EU GDPR may impose specific rights and timeframes — that is a question for the attorney reviewing this page, not an assumption to be made here.

Needs confirming

Whether the business meets the thresholds that make the Florida Digital Bill of Rights apply to it.
Whether enquiries are ever taken from outside the United States, which brings other regimes into play.
A realistic turnaround for answering a request, and who is responsible for answering it.

Section 07

Children

This site is aimed at property owners and businesses. It is not directed at children and the quote form should not be filled in by one.

Needs confirming

Whether the attorney wants an explicit under-13 statement of the kind the US Children's Online Privacy Protection Act expects.

Section 08

Changes to this page

This page will be replaced in full once the owner has answered the questions above and an attorney has reviewed it. At that point it should carry a real effective date and a note of when it was last changed. It carries neither today, because it is a draft.

Needs confirming

Who owns this document after launch and reviews it when the business changes how it handles enquiries.
Whether past versions need to be archived.

Questions about this page

Ask Local Gate Repairs directly. The contact details below are the ones published elsewhere on this site; there is no separate legal or privacy inbox yet.